Government Contracts Fuel Family IT Firm’s Success

The journey of Compulink Technologies, a family business, showcases the power of adaptability and resilience in the face of adversity as well as the power of local and state supplier diversity programs. Many cities and states have established supplier diversity programs within their procurement systems. These programs spur economic growth by boosting competition, fostering equitable opportunities, and creating a more engaged supplier base through strategic procurement practices.

From its modest beginnings as a custom cable company to its current status as a leading tech solutions provider to New York City and State and New Jersey, Compulink’s success story underscores the importance of embracing change, fostering a strong family dynamic, and championing diversity in the ever-evolving IT services and solutions landscape.

Compulink: An Unplanned Family Business

The story of Compulink is one of evolution and the power of family. Founded in 1986 by Rafael Arboleda, an immigrant from Ecuador, he was joined by his wife, Denise, and his daughter, Danielle.

The company began in a modest 200-square-foot office in New York City, specializing in custom computer cables and networking installations. “I started the business because everybody said America is the land of opportunity,” exclaimed Rafael. “You can realize your American Dream!” The technological landscape was rapidly changing, and Rafael had an eye for opportunity, and recognized the growing need for computer services.

Over the years, Compulink has navigated the rapidly evolving tech industry with agility. The company that once thrived on building custom cables and setting up on-premise networks for banks, brokerage and real estate firms, nonprofits, and small businesses has transformed into a provider of managed services, cloud computing solutions, and sophisticated networking infrastructure for New York City and State and New Jersey.

This adaptability, driven by a commitment to continuous learning and staying ahead of the curve, has been the cornerstone of Compulink’s longevity. “The one thing the company was always very wise on was to certify and evolve as technology evolved constantly,” explained Denise. Professional certifications validate a company’s or individual’s proficiency and expertise in particular technology platforms, tools, or methodologies, such as cloud services, cybersecurity, or software development frameworks.

A pivotal moment in Compulink’s trajectory was its strategic shift towards securing city and state government contracts. Recognizing the potential for growth in the IT services and solutions sector, the company leveraged its technological expertise and M/WBE (Minority and Women-owned Business Enterprise) certification to compete for citywide and statewide contracts successfully. This focus on the government sector has proven fruitful.

In 1994, the company was growing, and Rafael asked his wife to join the company to build the company’s financial infrastructure. Denise didn’t intend to stay, but as she learned the industry, she saw the company’s potential and how she could help Compulink grow its government business.

In 2019, Danielle joined Compulink. She saw an opportunity to gain firsthand experience and learn the intricacies of the company. At the time, her father was considering retirement or selling the business. Danielle’s entry offered a potential succession plan and a chance to keep Compulink in the family. Her previous role at IBM required extensive travel, and she wanted to be closer to home to raise a family. The move also allowed her to apply her corporate skills to grow the family business.

Beyond its business acumen, Compulink’s success is also deeply intertwined with its identity as a family enterprise. While not initially planned as such, the company has flourished under the shared leadership of the three. Each brings unique skills: Rafael’s entrepreneurial spirit, Denise’s financial acumen, and Danielle’s project management skills. The Arboledas emphasize the importance of mutual respect, teamwork, and open communication, creating a workplace where everyone feels valued and heard.

Compulink takes pride in its status as a minority-owned business and actively promotes a diverse and inclusive workforce. Denise is a NYC Department of Small Business Services M/WBE Mentor,* sharing her expertise with small businesses that want to grow through government contracting.

They provide opportunities to individuals from various backgrounds, recognizing that talent and potential can be found in unexpected places. Danielle explains, “We are all about inclusion and diversity in the workplace. Denise and Rafael have always given opportunities to those who might not even have the qualifications, but give them a chance because they need an opportunity.”

A Technology Services Company Thrives Amid Challenges

The Arboledas’ journey with Compulink was not without its hurdles. The family faced a series of economic downturns, the 9/11 terrorist attack, and the unprecedented challenges of the Covid-19 pandemic. “We have been going through so many challenges, from economic downturns to terrorist attacks to the internet bubble bursting,” said Rafael. “We know how to survive.” Each event tested the company’s resilience and ability to adapt.

However, the Arboledas met these challenges head-on. They demonstrated an ability to make swift decisions, adjust their strategies, and navigate turbulent times. Their agility and determination allowed them to survive and thrive, even during the pandemic when many businesses struggled. Denise proudly recounts how they quickly pivoted to remote work, ensuring uninterrupted service to their clients.

In addition to these external challenges, the Arboledas faced internal obstacles early on. As a minority-owned business, they initially encountered difficulties in securing government contracts. Denise preserved and built a deep understanding of the government sector and has been instrumental in building Compulink’s thriving government business.

The company’s success aligns with New York City’s proactive measures to enhance access to government contracts for M/WBEs. The city’s increased spending goals, streamlined procurement processes, and raised contract cap have created a more favorable environment for underrepresented businesses like Compulink to flourish.

Expanding To Other Local And State Governments

The Arboledas have ambitious aspirations for Compulink’s future. They aim to expand their government contracts nationwide, leveraging their recent OMNIA Partners contract win to strategically secure business in other states. OMNIA, a cooperative of public and private sector organizations, offers access to group purchasing contracts, data analytics, and industry expertise.

While federal contracts are on their radar, their current focus is growing local and state contracts beyond New York and New Jersey. The family’s vision for Compulink is one of continued evolution and adaptation. They are committed to staying abreast of technological advancements, ensuring their services remain relevant and cutting-edge.

As Denise explains, “The one thing the company was always wise on was to certify and evolve as technology evolved constantly.” This forward-thinking approach, combined with their resilience and determination, positions Compulink for continued success in the years to come.

How are you growing your business through local and state government contracts?